At Skip's Garage, our first priority is a satisfied customer. We strive to offer the absolute best browsing and shopping experience, so we are always here if you need anything! We understand that sometimes, for various reasons, you may need to return a product. This is why we have designed our refund policy to be as hassle-free and customer-friendly as possible. We gladly accept returns, exchanges and cancellations.
Damaged & Defective Items
We are committed to ensuring that all customers receive products in pristine condition. We understand the importance of customer satisfaction, which is why we have established a comprehensive damage and defect policy to address any concerns you may face upon receiving your item. Although it is rare, if your order arrives damaged or defective, we've got you covered!
We offer a streamlined and user-friendly claims process for all damaged and defective items. To file a claim, please visit this page: https://www.skipsgarage.com/pages/file-a-claim.
You simply need to enter your order information along with a brief description of the issue. Photographic evidence of the issue is highly recommended to expedite the process.
Once the claim is submitted, our dedicated team will review the details to ensure a quick resolution. This may include shipping a replacement product at no additional cost or providing a discount or full refund. Our goal is to minimize any inconvenience and ensure you can enjoy your purchase without delay.
Return Policy
Our return process is designed with customer satisfaction in mind, ensuring that any concerns with purchases are addressed promptly and effectively. If you find yourself in a situation where you need to return a product, it's important to know that we offer hassle-free returns for 99.9% of the items in our shop.
Items must be returned within 60 days of receipt of delivery. For full refunds, it's critical that the item is in brand new and unused condition, with all original packaging and accessories. If the item has been used or is missing original packaging and accessories, we may still accept the return and charge a restocking fee.
Please note that we do offer Free Shipping on all items, however, for a standard return, you will be responsible for shipping the item back to us. We can provide a shipping label at a discounted rate upon request. If you added Shipping & Return Insurance to your original purchase, your return is 100% FREE and we will send you a prepaid label upon request. We apologize as we cannot accept returns on any custom orders including:
Return Guidelines
Contact us within: 30 days of delivery.
Ship items back within: 60 days of delivery.
Request a cancellation within: 24 hours of purchasing.
If you are dissatisfied with your order for any reason, please contact us immediately so we can help. We are nuts about customer service and will do what we can to ensure your satisfaction! You can reach us by emailing info@skipsgarage.com or calling 800.822.8533. Thanks again for choosing Skip's Garage!
